Homestar Direct "Do Not Call" Policy
Policy last updated: 04/07/08
Policy version # : 1
If a consumer requests a copy of our "Do Not Call" policy, we will send a copy
via U.S. mail.
Consumers may request, by telephone or in writing, that our company stop calling
them and place
their name on a "Do Not Call" list. Although we may ask for your name, address
and telephone
number, we will accept your request even if you only provide your telephone
number. You have a
right to have calls stopped and to be put on our "Do Not Call" list even if you
are still a customer.
When we receive your request, your telephone number is added to our "Do Not
Call" list within 3
business days. In some cases it may take up to 30 business days for your
telephone number to be
removed from other company wide calling lists. Your request will stay on our
list for at least 5
years. If you move, change your telephone number, or add an additional telephone
number, you
must provide us with the new telephone number in order for us to prevent calls
to that number. We
will not share the information you provide with anyone except affiliated
companies or subsidiaries
without your prior written permission.
All employees that engage in outbound telephone solicitation are trained in this
policy and made
aware of these procedures before they are allowed to place calls to consumers.
Managers,
supervisors, or trainers review the policy with these employees periodically.
If the consumer notifies us that they have received a telephone call from us
after they have already
requested to be placed on our "Do Not Call" list, we will apologize for the
intrusion and have a
manager or supervisor investigate. The manager or supervisor will also
personally confirm that the
telephone number is on the "Do Not Call" list. Upon request, we will mail the
consumer a
confirmation that their telephone number is on the list.
The Federal Trade Commission offers a free service to consumers that allows them
to place their
residential phone number on a National Do Not Call Registry. This service will
reduce the number
of telemarketing calls received. Consumers may add their residential phone
number to the list
either by calling 888-382-1222 or through the Internet at www.donotcall.gov. It
may take several
weeks before you notice a reduction in calls.
The methods and procedures in this "Do Not Call" policy are reviewed by
executive management
periodically.
If you have any questions, comments or concerns please contact us at: Marketing
Department;
Homestar Direct; 115 W Century Rd, 2nd Floor; Paramus, New Jersey, 07652; (201)
802-0808;
hsdsales@homestar.com.