Homestar Direct
Metrocities Mortgage
115 W Century Rd
2nd Floor
Paramus New Jersey 07652
(201) 802-0808
4/7/108
RE: Do Not Call Policy Request, Ref#: 1501-1
Recently you asked our company to provide you with a copy of our "Do Not Call"
Policy.
The following information represents our "Do Not Call" policy at the time of
your request:
"Do Not Call" Policy
Policy last updated: 04/07/08
Policy version # : 1
If a consumer requests a copy of our "Do Not Call" policy, we will send a copy
via U.S. mail.
Consumers may request, by telephone or in writing, that our company stop calling
them and place their name on a "Do Not Call" list. Although we may ask for your
name, address and telephone number, we will accept your request even if you only
provide your telephone number. You have a right to have calls stopped and to be
put on our "Do Not Call" list even if you are still a customer.
When we receive your request, your telephone number is added to our "Do Not
Call" list within 3 business days. In some cases it may take up to 30 business
days for your telephone number to be removed from other company wide calling
lists. Your request will stay on our list for at least 5 years. If you move,
change your telephone number, or add an additional telephone number, you must
provide us with the new telephone number in order for us to prevent calls to
that number. We will not share the information you provide with anyone except
affiliated companies or subsidiaries without your prior written permission.
All employees that engage in outbound telephone solicitation are trained in this
policy and made aware of these procedures before they are allowed to place calls
to consumers. Managers, supervisors, or trainers review the policy with these
employees periodically.
If the consumer notifies us that they have received a telephone call from us
after they have already requested to be placed on our "Do Not Call" list, we
will apologize for the intrusion and have a manager or supervisor investigate.
The manager or supervisor will also personally confirm that the telephone number
is on the "Do Not Call" list. Upon request, we will mail the consumer a
confirmation that their telephone number is on the list.
The Federal Trade Commission offers a free service to consumers that allows them
to place their residential phone number on a National Do Not Call Registry. This
service will reduce the number of telemarketing calls received. Consumers may
add their residential phone number to the list either by calling 888-382-1222 or
through the Internet at www.donotcall.gov. It may take several weeks before you
notice a reduction in calls.
The methods and procedures in this "Do Not Call" policy are reviewed by
executive management periodically.
If you have any questions, comments or concerns please contact us at: Marketing
Department; Homestar Direct; 115 W Century Rd, 2nd Floor; Paramus, New Jersey,
07652; (201) 802-0808; hsdsales@homestar.com.
Sincerely,
Robert Grosser
President - Homestar Direct